1753131:I will talk to William about this.
I do not know what happened before but I know William is a good guy and he does things fairly.
It would be easy to speculate about what happened before but lets focus on what happens from here on out.
I usually run the events and help you guys out with price break (meaning a few more packs here and there)- my employee charged you what you normally should be charged - thus you getting the support you did. The prizes that UDE sends out are just a part of the prize pool. If i have any older cards i usually try to add them to the events (these are all kits i paid for in the past and are giving on top of your regular prizes).
It sucks that if a store charges close to regular price (so they can stay in business) players think that they arent really sharing the love. If they dont pay the rent, there wont be any more love to give in the future. I'm very kind with my players and try to give them additional support when ever i can - especially if they support me more often. My lunch crew hasent missed a beat (or event since i can remember) and also buy product off of me instead of (un-named/bad for hobby stores warehouse) - which i greatly appreciate.
I'm working next Saturday and will make sure you guys have some solid prize support before i leave.
thanks for your feedback!
William Estela
Upper Deck Retail
Retail Store Manager
Bella Terra Center
7777 Edinger Ave
Suite D-150
Huntington Beach, Ca 92647
Work: 714.898.8000
www.UDRetail.com