Usually, though, if someone smply does not remember their number, a quick look-up in MANTIS can provide it. This is the prefered solution. Even with common names, once I Narrow it down to the postal codes next to them (extremely helpful) and I pull up the three or five numbers remaining, the player can recognise enough of their number to know which one is his/hers.
Supposing though that there are several in our zip code with the same name (John Smith) and the player honestly (not just to get one of the new cards) cannot recognize his number. Should we go ahead and give him/her a new one, sending a note with the new application to merge the old and new (seeing as UDE will have the address/email lists and we do not)? Is that preferable to having turning them away until they can get it from UDE? Currently, though MANTIS has a place for player information, that seems to only be at the local level. I wouldn't mind giving out a temporary ID and taking down his information to check with UDE later, if I could be certain that I could reconcile them within the week alotted. Or, if there were a number to call with the information there and get conformation. Or, if we could be certain to get a response quickly from one of their e-mails. How would UDE like us to procede in this rare circumstance?
I want to fix the game state.
I must fix the game state!
Please! Please! Let me fix the Game State!!!