When a code is redeemed from the website, that code is “used,” so you need to be very, very sure you have the correct region and realm information. Otherwise, you risk not being able to redeem your code for an item. Your code cannot be used a second time.

Once you have turned your code for the correct Region and Realm there are a few other common problems that players have experienced:

Does Landro’s code box not fit all 25-digits?  This is a known bug with this process.  Before you do anything else, just log out of World of Warcraft and then log back in.  This will usually resolve your problem.  On occasion various mods can interfere with Landro's code redemption box.  If you continue to have problems, disable all add-ons or mods before trying again.

Is the code typed correctly?  Often times just copy and pasting the code from the promotions page can reduce a number of problems at this step in the process.

Was your inventory full the first time you entered this code?  Blizzard’s website clearly states that failure to have at least one inventory space available when redeeming promotional items will result in the loss of the item.  This code can not be used a second time.  If you are intending to contact a GM about this issue you should inform them that you have a problem with a “Lost or Missing item,” not a defective promotional loot code.

Are you selecting the right item from Landro’s list?  If you select the wrong item from his list, it will not accept your code.  Please double check that the name of the card that you are redeeming resembles the name of the in game item that the code is good for.

He didn’t give me my Spectral Tiger!  Landro does not put any of the mounts, such as the Spectral Tiger or Rocket Mount, in your inventory.  Instead after you have redeemed these codes a new option will open on his menu to purchase these mounts if you are the correct level and have the correct riding skill.  If you do not meet these requirements, please return to Booty Bay when you do.

What else can I try?  In some weird scenarios I have heard of the "WTF Folder" in the World of Warcraft Program files interfering with the loot code redemption process.  Delete or move this folder, and reload World of Warcraft.  Also, combat and non-combat pets can cause problems.  Please dismiss your pet before trying again.

Please be aware that once a code has been entered through Blizzard’s Promotional page and informed a customer of the Region and Realm that the code has been redeemed on, Upper Deck no longer has any power over the item.  Upper Deck can not move or replace items inside Blizzard’s online game.