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Customer Service and Fairness scenario help

Last post 06-05-2009, 12:15 PM by Jeremy Martin. 16 replies.
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  •  06-05-2009, 12:01 PM 1768017 in reply to 1768001

    Re: Customer Service and Fairness scenario help

    I fully understand where you're coming from. Believe me, when myself and my two friends used to run store level events, it was common for us to think, "Can we give a warning instead of a game loss" but you have to keep in mind, typically, you can't really do that at a higher level event. Regardless, I think you're still missing the point here.

    First off, players shouldn't be asking you to give a game loss. Rule sharking tends to be looked down on, and depending on the situation, could be grounds for a penalty, but that's a whole different discussion. The whole point is. It doesn't matter who could win the match. The game stops when you're called over. Anything that could happen, be it winning or losing, does not matter. It has no relevance to determining the ruling. In this situation, you'd do the following.

    1. Get statements from both players.

    2. Rewind the game to the point where the extra card was drawn.

    This means literally reversing the game play. Once you get to the point where the extra card is drawn. That's it, the game's time line is stopped. At this point, the fact that an ability was played by A has no relevance, because at this point, it's a future moves. Future moves have no relevance to current game state and ruling.

    3. Like I said, attempt to determine the extra can, if you can, it goes back, he gets a warning, the game goes on.

    If that means A playing his ability and winning, then that's that. It's out of your hands, it's a future move. The game was reset to a point where it would be the equivelent of A never drawing the extra card. Your ruling does not affect the outcome in this case. Yeah, maybe B us upset, however, your job is to explain the policy regarding drawing extra cards to him, and explain you were following established guidelines. After that, it's done it's over, there's nothing more you can do about it.

    If it means giving A a game loss because the card can't be determined, then in this case, being a match, the players are 1-1, they both could still potentially win. A learned his lesson, B is happy that you're following established guidelines. The situation is done. Either way, the tournament and life go on.

    Either way, the point is still in place. You can not let future moves determine your rulings.

    Go Player ~ 22 Kyu
  •  06-05-2009, 12:15 PM 1768029 in reply to 1768017

    Re: Customer Service and Fairness scenario help

    I do understand your point. I do understand the level of the event. Ive already read your very nice system you laid out for drawing extra cards. I understand you dont feel there is never ever a time where we can be a hero for customer service reasons. So I concede to you about the matter and execpt your point on not being a hero. Ive been running events for years now and have done my fair share of big events where I learned those steps you point out long ago. I was just wanted to know for management sacks when customer service can change a very certain event I thought about ruling. You have repeatly said nope never going happen and shouldnt. So again I concede to that. At least you understand my dertermination to be custumer fairness on my thinking. So to be fair is going to have to be that player loses the game/match whatever.

    If I can think of some totally different issues I want to discuss ill post them in a new thread. As far as this scenario goes im puting it to a close. Thank you all for your imput and for all the steps pointed out on what you should do when called to a table for those who may have been wondering where do you begin.

    Farplanedragon I do want to say the system you typed out is pretty nice and explains a lot. Extra thanks for you extra work on getting it all on there man.


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